Skills Profile in depth
Citizens Advice Bureau, Stoke on Trent - The CAB has 37 paid specialists and 70 volunteer workers handling a complex range of problems for citizens who are disadvantaged
- Some problem areas:
Incapacity Benefit, Disability Living Allowance, Client representation at tribunals
- Project:
Assist Chief Executive in preparation of Quality Assurance Systems that can demonstrate to staff, clients and external funders that best practice is in place
- Achieved:
Appropriate Quality Assurance Manual; simple Flow Diagram Procedures for all key activities making training of staff a more easy task; 5 staff achieved Quality Auditor Certificates; CAB achieved ISO9001
Farmers Shop Marketing & Sales
Two year project covering Farmers Market developments, review of the business, sales volumes and margins covering 50 farm businesses. Market evaluation for regional sourcing to regional retailer outlets eg Asda, Sainsbury and so on
Preparation of HACCPS and suitable technical and legal control for each product type covering: meats, dairy products, bakery, dry goods, produce and poultry
Preparation of business plan, 5 year sales plans with margins and cash flow details
Sourcing of premises for a central Farmers Market shop and distribution point to retailers, farm shops, restuarants and hotels
Major Cheese Project (£12m capital spend)
Evaluation of three types of manufacturing processes for British hard cheese and systems for semi-soft cheese
Project included cheese pre-packing P70 systems
Co-ordination of data, factory specifications and food plant types and layouts from 3 companies
Final report covered technology storage, product voumes, margins and profitability
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